下单时，您的运费和手续费将根据您的收货地点和购买的产品数量计算。葡萄酒俱乐部会员登录后，即可查看所有产品折扣以及免运费*。
澳大利亚订单将于周一至周五收到后24小时内派送至我们的仓库团队，以便他们进行拣货和包装。如果您有任何特殊的配送指示，请务必在订单中注明。我们在澳大利亚的首选配送合作伙伴是澳大利亚邮政，他们每周上门收货两次。订单发货后，您将通过订单关联的电子邮件和手机号码收到追踪号码。
建议您下载澳大利亚邮政应用程序来查看和接收跟踪号码，以管理并确保您收到有关交付的所有通知。
国际订单（美国除外）每周通过 DHL 从我们位于巴罗萨的仓库发送给我们的国际运输合作伙伴。
所有国际订单在运送至海外地址时均可享受免税价格。
任何进口关税、税费或经纪费用均不包含在产品价格或运费中。任何适用的关税或税费均由收货人承担，并可能在收货前要求缴纳。我们建议您咨询您所在国家/地区的海关，以确定是否需要支付任何额外费用。
Domestic
Australia Post
All domestic orders are despatched by our office team to the warehouse within 24hours of your order being received Monday-Friday 9am-4pm, for them to pick and pack.
If you have any special delivery instructions, please ensure these are noted on your order. Our preferred delivery partner in Australia is Australia Post, who collect from us twice a week.
You will receive a tracking number via the email and mobile phone number associated to your order, once the order has been dispatched.
It is recommended to view and receive tracking numbers you download the Australia Post app, to manage & ensure that you receive all notifications regarding delivery.
USA
Get Freighted
Orders are dispatched monthly via our freight partner, Get Freighted. All orders receive Australian tax-free pricing in AUD and the freight cost calculated at checkout includes American import duties and taxes. Please note shipment costs are calculated in 12 bottle increments.
All USA orders are consolidated and air freighted to the Get Freighted California based warehouse where they will then be delivered via UPS to your door. Two Hands Wines is not responsible for any additional freight charges that may occur due to non-delivery or change of delivery address once dispatched. All orders to the USA are subject to a 10% tariff and this will be charged by Two Hands Wines to the receiver. Once your order is scheduled to leave Australia, you will be contacted by Get Freighted informing you of an estimated delivery date, which is generally 2 to 3 weeks from date of contact.
Worldwide
DHL
All other countries are dispatched weekly from our warehouse in the Barossa to our international shipping partner via DHL and are express shipments.
All international orders receive Australian tax-free pricing in AUD when being delivered to an overseas address.
Any import duties, taxes, or brokerage fees are not included in the product price or shipping and handling cost. Any applicable duties or taxes are the recipient’s responsibility and may be requested before receiving your goods. We suggest that you check with your country’s customs office to determine if any additional costs apply.
Our team are always happy assist in providing a shipping quote for your destination, along with any information we have on your countries limitations and taxes. Contact us below to learn more.
