ONLINE TERMS OF USE
If you choose to access, view or interact with this website, you acknowledge that you are bound by these terms of use.
These terms of use may be changed from time to time.
GENERAL
All of our prices are in Australian Dollars (AUD) and include GST (Goods and Services Tax).
Only persons of legal drinking age in their country of residence may access or view this website. By accessing or viewing this website you warrant that you are of legal drinking age in your country of residence.
COPYRIGHT
The contents of twohandswines.com are subject to copyright under Australian and overseas law. Unless otherwise indicated, copyright pertaining to the information within this website is owned by Two Hands Wines Pty Ltd.
We authorise you to view and store, without modification, digital or print copies of our copyright material contained within this website, subject to the following conditions:
– The documents and images may be used solely for information purposes for personal use only, not to be used for any commercial purpose unless prior permission has been sought and written consent provided.
– Any copy or printout of any document or image or portion thereof must be accompanied by the following reference: ‘image/information courtesy of Two Hands Wines’.
If you consider that material has been posted on this website which contravenes your copyright or other intellectual property rights please contact us at mail@twohandswines.com
TRADE MARKS
All registered and unregistered trade marks which appear on this website are the property of their respective owners. In allowing you access to this website, we do not grant to you any right whatsoever to use any such trade mark. You acknowledge that you have no such rights and that none will arise by your accessing or using this website. Any use or reproduction of any of our trademarks, logos or other creative material appearing on this website without our written permission is prohibited.
WEBSITE LINKS
We do not endorse, approve or recommend the contents, services, products owners or operators of any website to which this website may be linked or feeds to. Links and feeds are provided solely for your convenience and you use them and the linked websites entirely at your own risk.
SHIPPING AND DELIVERY
By registering your details to purchase wine online from twohandswines.com your pricing for freight and shipping will be calculated based on your delivery address and membership status.
Orders are despatched regularly via Australia Post, and shipping timeframes are estimated at between five to seven business days within Australia, depending on your location.
Two Hands Wines can also ship orders overseas and offer tax free pricing for orders being sent to international addresses. For more information on international shipping and delivery please email mail@twohandswines.com
PRIVACY POLICY
In accordance with the Privacy Act 1988, Two Hands Wines takes your privacy very seriously and will make every attempt to maintain confidentiality of your personal information. Two Hands Wines takes all reasonable steps to store your personal information securely. We use your information to process orders as instructed by you, to personalise your online shopping experience and to provide regular updates and communication (if applicable).
REFUND AND RETURNS POLICY
In the very unlikely event you are not completely satisfied with your purchase of Two Hands Wines, please email mail@twohandswines.com or phone our sales team on +61 8 8568 7900 so that we can resolve any problems.
If the wine needs to be returned for replacement, all we ask is that the goods be returned in their original condition and are not damaged in any way. The refund or replacement is for the item only and does not include freight charges. Any items returned must be done so within 60 days.
We recommend you consider insuring the return shipment as we do not take any responsibility for items lost in transit.
DISCLAIMER
This website is for information purposes only. We make every effort to ensure that the contents of this website are correct and up to date. However, Two Hands Wines Pty Ltd makes no warranty as to the completeness, accuracy or reliability of the information and, subject to applicable laws, we do not accept any liability for damages of any kind resulting from the access or use of this site and its contents.
The information contained within this website is subject to change without notice.
VINEYARD EXPERIENCES TERMS & CONDITIONS
By booking an Experience with Two Hands Wines, you acknowledge that you have read and accepted these terms and conditions. These terms of use may be changed from time to time.
RESERVATION & PAYMENT DETAILS
To reserve your Two Hands Wines Vineyard Experiences please visit our website www.twohandswines.com, select the Experience under the ‘Vineyard Experiences’ tab, then click the ‘Book Now’ and follow the links.
A reservation is made by completing our online booking form. This is to ensure that you are familiar with these terms and our release of liability.
Your reservation is only confirmed upon receipt of full payment. Payment can be made by credit card directly on our secure website payment page.
The Vineyard Experience price is based on per person and includes those items mentioned in the itinerary and description section on the website. Group sizes are limited to a maximum of 12 guests and a minimum of 2 guests.
Two Hands Wines is not responsible for expenses incurred in preparation for any cancelled Experiences, such as airline tickets, other travel operators’ costs, third party suppliers etc. We recommend confirming your Vineyard Experience with Two Hands Wines before making rail/air arrangements that might be non-refundable.
By completing the booking form, you agree that you accept all terms and conditions herein and that this is a directive to perform services on your behalf. All persons included in this booking are subject to this agreement and implies acceptance of all terms by all persons named and that as signer, you have made all persons aware of these terms.
When you make a booking, you guarantee that you have the authority to accept and do accept on behalf of yourself and your party the terms of these booking conditions
Guests who fail to acknowledge and agree to our Terms and Conditions on our website at time of booking, will not be allowed to join the Vineyard Experience and the cancellation policy applies.
GUESTS WITH SPECIAL NEEDS
Two Hands Wines welcome all guests with disabilities or special needs. However, please note the following.
- Two Hands Wines Vineyard Experiences require a moderate level of fitness and mobility. Please note vehicle side steps are at a height of 45cm. We ask that any participant with a disability or medical condition requiring special attention contact us at the time of booking including all important information relating to your health, mobility and fitness which may affect your partial or total participation in the experience. This information is also crucial to allow us to ensure the experience you have chosen is suitable and meets your needs.
- If you require special assistance or care (such as pushing a wheelchair, assistance with entering/exiting the vehicle or assistance with walking), please contact the team to discuss your needs at the time of booking or confirmation. Please be aware that Two Hands Wines staff may not be able to provide personal assistance.
- Please note Two Hands Wines vehicles are not equipped with wheelchair ramps.
TRAVELLING WITH CHILDREN
Two Hands Wines Vineyard experiences are not suited for children under 12. Vehicles are not fitted with child seats and restraints. Please contact the team if travelling with children to check suitability before booking or at time of confirmation. It is the responsibility of guests travelling with young children to notify Two Hands Wines at time of booking. Children under 18 years of age must be accompanied by a legal parent or guardian.
RESPONSIBLE SERVICE OF ALCOHOL
THW Vineyard Experiences include wine tasting and thus operates under the Liquor Licensing act of 1997. THW reserves the right under this act to refuse service of alcohol to any person reasonably determined to be intoxicated.
PRIVATE AND CUSTOM EXPERIENCE BOOKINGS:
To guarantee exclusivity for your group you are required to book a private or custom Experience. Please contact the Two Hands directly for Vineyard Experiences availability and costings.
Two Hands Wines reserves the right to cancel any private or custom Experience at any time if there are fewer participants than originally specified. Private and custom Experiences are subject to enhanced terms and conditions.
CANCELLATION AND LIABILITY
Two Hands Wines reserve the right to make route and itinerary modifications as needed. Two Hands Wines will do their utmost to follow the itinerary as described however the itineraries are subject to change due to unforeseen circumstances, including actions from 3rd party providers.
On the rare occasions when Two Hands Wines must cancel a Vineyard Experience due to unforeseen circumstances, natural disaster, extreme weather or civil unrest, all payments received to date will be refunded, which constitutes full settlement.
Two Hands Wines Vineyard Experiences will not be liable if any additional expenses are incurred through delay, accident or disruptions of planned itineraries beyond our control, e.g. war, threat of war, riots, civil strike, terrorist activity, strikes, governmental action, natural disasters, extreme weather conditions, including fire and/or flooding, technical problems of transport, closure of ports or airports, cancellation or changes of schedule by scheduled airlines, or similar events beyond our control. Such expenses are the responsibility of the guest. Guests assume all risks associated with the activity they have booked. By completing this booking you affirm that you and all persons in your booking are in good health and are physically capable of engaging in the activity you are booking.
Two Hands Wines are not liable for personal injury, death, damage to property or other loss whether arising from accident, cancellations, delays or any other situation that may arise. Two Hands Wines Vineyard Experiences Guests should insure against all such possibilities.
Two Hands Wines reserve the right to cancel an Experience for any reason up to 5 days prior to the date of your Experience. In these circumstances, you will be entitled to either a full refund or to reschedule for another available Experience at the discretion of Two Hands Wines.
If the cost is less, you will be refunded the difference, but where the cost is more, you will be required to pay the additional cost.
In the event that it is necessary for Two Hands Wines to cancel an Experience, Two Hands Wines will not be liable for any costs Guests have incurred. Refunds are paid by direct bank transfer.
REFUND AND CANCELLATIONS:
If an Experience is cancelled more than 5 before the departure date a full refund will apply less a $100 cancellation fee for both the Flagship and the Single Vineyards Experiences or less a $50 cancellation fee for The Search for the Holy Grail Experience.
If an Experience is cancelled between 5 and 2 days prior to the experience, 50% of the experience Experience cost will be refunded. NB This applied to Flagship and Single Vineyard Experiences only.
If an Experience is cancelled within 48 hours of the departure date, no refund will be issued.
TWO HANDS WINE CLUB
TERMS & CONDITIONS
Wine Club annual release dates for your diary
Garden Series: March
Single Vineyard Series: April
Flagship Series: May
Discovery Dozen: July
The fine print…
» Customers must select a minimum of one delivery each year from the four packs available;
» Pricing discount applies to wine purchases excluding any annual Wine Club pack;
» No changes or substitutions can be made to any Wine Club pack;
» Upon joining the Wine Club, members will receive a confirmation email notifying of the upcoming release dates and completed membership form will be kept in a secure file;
» Members must provide notice 30 days prior to a scheduled release to cancel or amend their membership;
» By registering as a Wine Club member, the customer consents to their credit card details being kept in a secure payment gateway to allow automatic payment to be processed on the day of release of the new series;
» Members are obliged to notify Two Hands Wines of any change to delivery address or credit card details;
» Members must be 18 years of age or older;
» Two Hands Wines reserves the right to vary these terms and conditions. Should the terms and conditions change, Members will be notified via the email address provided.